Delete Your Account

Apps this page covers

This page applies to all Fasdex mobile apps published by Fasdex:

Fasdex (Customer App) Fasdex Vendor (Restaurant App) Fasdex Rider

Option 1 — Delete your account in the app (instant)

Open the Fasdex, Fasdex Vendor, or Fasdex Rider app and sign in.
Go to Profile.
Tap Delete account.
Confirm. Your account is deleted immediately.

Note: If you have an order still in progress, deletion is blocked until the order is delivered or cancelled. Riders and restaurants should withdraw any remaining earnings first — remaining balances cannot be paid out after the account is deleted.

Option 2 — Request deletion by email

If you can no longer access the app, email us and we will delete your account for you within 30 days:

Send an email to privacy@fasdex.ng from the email address registered to your Fasdex account.
Use the subject line "Account deletion request" and tell us which app you use (Customer, Vendor, or Rider).

Delete specific data without closing your account

You can also ask us to delete some of your data while keeping your account active — for example your saved delivery address, profile photo, or notification history.

Email privacy@fasdex.ng from the email address registered to your Fasdex account.
Use the subject line "Data deletion request" and describe the data you want removed.
We will action your request within 30 days. Data we must keep for legal or financial compliance (see the table below) cannot be deleted early.

What is deleted, and what we keep

Data	What happens
Account & login (email, password)	Deleted immediately. You can no longer sign in, and the email is freed up.
Profile (name, phone number, photo, address)	Deleted / anonymized immediately.
Bank & payout details (riders, restaurants)	Deleted immediately.
Rider ID documents	Deleted immediately.
Saved favourites, notifications, live location	Deleted immediately.
Order history	Kept for 3 years in anonymized form (no longer linked to your identity), for legal and financial compliance.
Payment transaction records	Kept for 7 years as required by Nigerian financial regulations, in anonymized form.

Full details are in our Privacy Policy (sections 9 and 10).

Questions?

Email us at privacy@fasdex.ng

We respond to all deletion requests within 30 days.