Terms of Use

1Acceptance of Terms

These Terms of Use ("Terms") govern your access to and use of the Fasdex mobile applications (Customer App, Restaurant App, Rider App) and any related services provided by Fasdex ("we", "us", "our").

By downloading, installing, or using any Fasdex application, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference.

If you do not agree to these Terms, do not use our applications.

2Who May Use Fasdex

To use Fasdex, you must:

• Be at least 18 years of age (or the age of majority in your jurisdiction if higher).
• Be legally permitted to enter into a binding contract under applicable law.
• Reside in a location where Fasdex operates.
• Not have previously been suspended or removed from Fasdex for a violation of these Terms.

By using the platform, you represent and warrant that you meet all eligibility requirements above.

3The Fasdex Platform

Fasdex is a technology platform that connects:

• Customers — who place food and beverage orders from local restaurants.
• Restaurant Partners — who list their menus and fulfil food orders.
• Delivery Riders — who collect orders from restaurants and deliver them to customers.

Fasdex acts as a technology intermediary. We are not a restaurant, food producer, or delivery company. Restaurants are independent businesses responsible for the food they prepare. Riders are independent contractors, not Fasdex employees.

The contract for the sale of food is directly between the customer and the restaurant. The contract for delivery is between the customer and the rider, facilitated through the Fasdex platform.

4Customer Terms

4.1 Placing Orders

When you place an order through the Fasdex Customer App, you are making an offer to purchase from the restaurant. The order is confirmed when you receive an in-app confirmation. Fasdex facilitates the transaction but is not the seller of the food.

4.2 Accurate Delivery Information

You are responsible for providing accurate delivery address information. We are not liable for failed or delayed deliveries caused by incorrect addresses you provide.

4.3 Cancellations & Refunds

• You may cancel an order only before the restaurant has accepted and begun preparing it.
• Once a restaurant has accepted your order, cancellation may not be possible and you may be charged.
• If food is delivered in a condition materially different from what was ordered, or is not delivered, contact our support team at support@fasdex.ng within 24 hours of the scheduled delivery time.
• Refunds, where applicable, are processed back to the original payment method within 5–10 business days.

4.4 Food Safety & Allergies

4.5 Alcohol and Age-Restricted Items

If you order alcohol or other age-restricted items, you confirm that you are of legal drinking age in Nigeria (18+). The rider may request photo ID upon delivery and reserves the right to refuse delivery if you cannot verify your age.

4.6 Acceptable Use of Location

You grant Fasdex permission to access your device location to display nearby restaurants and auto-fill your delivery address. You can withdraw this permission at any time in your device settings, though this may limit app functionality.

5Restaurant Partner Terms

5.1 Onboarding & Verification

Restaurant partners must complete Fasdex's onboarding process, which includes identity and business verification. Fasdex reserves the right to approve or decline any restaurant application at its sole discretion.

5.2 Menu Accuracy & Food Safety

You are solely responsible for:

• The accuracy of menu descriptions, prices, and allergy information.
• Compliance with all applicable Nigerian food safety and hygiene regulations (NAFDAC, relevant state laws).
• The quality, safety, and condition of all food you prepare and make available through Fasdex.

Fasdex is not liable for any food safety incidents arising from food you prepare.

5.3 Order Acceptance

You are expected to accept or reject incoming orders promptly. Repeated failure to fulfil accepted orders, unexplained cancellations, or extended periods of being offline during listed operating hours may result in suspension of your account.

5.4 Commissions & Payouts

Fasdex charges a commission on each completed order as agreed in your onboarding agreement. Payouts of your earnings (net of commission and any applicable fees) are made to your registered bank account according to the payout schedule communicated at onboarding. Payout schedules may be updated with 30 days' notice.

5.5 Prohibited Listings

You may not list on Fasdex:

• Illegal substances or items.
• Counterfeit goods or items that infringe intellectual property rights.
• Items prohibited under Nigerian law.
• Food that is expired, improperly stored, or otherwise unsafe for consumption.

Violation of this clause will result in immediate account suspension and may be referred to relevant authorities.

5.6 Content You Upload

By uploading photos, descriptions, and menu content to Fasdex, you grant us a non-exclusive, royalty-free, worldwide licence to use, display, and distribute that content within the Fasdex platform for the purpose of promoting your restaurant and products to customers.

6Rider Terms

6.1 Independent Contractor Status

You are an independent contractor, not an employee of Fasdex. Nothing in these Terms creates an employment relationship, partnership, or agency between you and Fasdex. You are responsible for your own tax obligations and are not entitled to employee benefits.

6.2 Eligibility Requirements

To register as a Fasdex rider you must:

• Be at least 18 years old.
• Hold a valid Nigerian government-issued ID.
• Own or have legal access to a roadworthy vehicle (motorcycle or bicycle).
• Hold any applicable vehicle licence or permit required by Nigerian law.
• Complete Fasdex's onboarding and identity verification process.

6.3 Location Tracking During Shifts

When you activate an active shift in the Rider App, you consent to Fasdex collecting your precise GPS location in real time. This location is used to match you with nearby orders and to show customers live delivery tracking. Location tracking automatically stops when you end your shift or close the app. A persistent notification will be displayed on your device at all times when background tracking is active.

You can revoke location permission at any time through your device settings; however, doing so will prevent you from going online for deliveries.

6.4 Floating Offer Notifications

The Rider App uses a floating overlay feature ("offer overlay") to display incoming delivery offers on your screen, even when you are in other apps. This feature requires the "Display over other apps" (SYSTEM_ALERT_WINDOW) permission on Android. You grant this permission voluntarily during onboarding. You may revoke it at any time from Android Settings → Apps → Fasdex Rider → Display over other apps.

6.5 Conduct & Safety

You agree to:

• Operate your vehicle safely and in compliance with all Nigerian traffic laws.
• Treat customers and restaurant staff with respect at all times.
• Not collect payment from customers outside the Fasdex app.
• Deliver orders promptly and without tampering with the contents.
• Not share your Fasdex account credentials with another person.

6.6 Earnings & Payouts

Your earnings are calculated based on the delivery fee for each completed order, as shown in the app. Payouts are made to your registered bank account on the schedule communicated in the app. Fasdex may deduct amounts for disputed deliveries, platform fees, or other charges as set out in the Rider Earnings Policy available in the app.

6.7 Suspension & Deactivation

Fasdex may suspend or deactivate your rider account if you:

• Have multiple verified customer complaints.
• Engage in fraud, theft, or any criminal conduct.
• Violate any provision of these Terms.
• Fail to maintain a minimum completion rate as communicated in the app.
• Provide false information during registration.

7Accounts & Security

You are responsible for:

• Maintaining the confidentiality of your account password.
• All activity that occurs under your account.
• Notifying us immediately at support@fasdex.ng if you suspect unauthorised access to your account.

You may not share your account with, or transfer your account to, another person. Each account is for a single individual or business entity.

We reserve the right to suspend or terminate accounts suspected of fraudulent activity, without prior notice where necessary to protect the platform.

8Payments & Fees

8.1 Customer Payments

Payments for food orders are processed via Paystack. By making a payment, you agree to Paystack's Terms of Service. Fasdex is not responsible for payment failures caused by your bank, card issuer, or Paystack.

Prices displayed in the app include VAT where applicable. A delivery fee and service charge apply to each order and are shown clearly before you confirm your order.

8.2 No Surcharging

Fasdex does not charge additional fees for using particular payment methods. The price you see is the price you pay (excluding payment failures or declined transactions by your bank).

8.3 Pricing Accuracy

If an item is priced incorrectly due to a technical error, we reserve the right to cancel the order and issue a full refund, notifying you promptly.

8.4 Service Charges

A platform service charge is applied to each order. The current service charge amount is displayed in the app at the time of ordering. Fasdex reserves the right to adjust service charges with reasonable notice.

9Prohibited Conduct

You agree not to:

• Use Fasdex for any unlawful purpose or in violation of these Terms.
• Attempt to gain unauthorised access to any part of the platform or its backend systems.
• Reverse engineer, decompile, or disassemble the Fasdex apps.
• Use automated bots, scrapers, or scripts to interact with the platform.
• Submit false, fraudulent, or misleading orders, reviews, or information.
• Harass, threaten, or abuse any Fasdex user, rider, or restaurant partner.
• Use the platform to distribute spam, malware, or any malicious content.
• Manipulate ratings, reviews, or metrics through fraudulent means.
• Create multiple accounts to circumvent a suspension or restriction.
• Interfere with the normal functioning of the platform or its infrastructure.

Violations may result in immediate account termination and, where appropriate, referral to law enforcement.

10Intellectual Property

All content, features, and functionality of the Fasdex platform — including the name "Fasdex", logos, app design, code, and text — are the exclusive property of Fasdex and are protected by Nigerian and international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Fasdex apps for their intended purpose. This licence does not include the right to:

• Copy, modify, or distribute any part of the platform.
• Use Fasdex branding or trademarks without our prior written consent.
• Create derivative works based on the Fasdex platform.

Content you submit (such as reviews or profile photos) remains yours. By submitting it, you grant Fasdex a non-exclusive, royalty-free licence to use it for platform operations.

11Limitation of Liability

To the maximum extent permitted by applicable law:

• Fasdex is not liable for the quality, safety, or suitability of food prepared by restaurant partners.
• Fasdex is not liable for the conduct, negligence, or actions of independent delivery riders.
• Fasdex is not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill.
• Fasdex's total liability to you for any claim arising from use of the platform shall not exceed the amount you paid for the specific order giving rise to the claim.
• Fasdex is not liable for service interruptions caused by circumstances beyond our reasonable control (internet outages, server failures, government actions, force majeure events).

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable Nigerian law.

12Disclaimers

The Fasdex platform is provided on an "as is" and "as available" basis, without warranty of any kind, either express or implied, including but not limited to:

• Fitness for a particular purpose
• Uninterrupted or error-free operation
• Accuracy or completeness of any information on the platform

We do not warrant that the platform will be free of viruses or other harmful components (though we take reasonable steps to prevent this).

Estimated delivery times shown in the app are estimates only and may vary due to traffic, weather, demand, or other factors. We are not liable for delivery delays.

13Termination

13.1 By You

You may delete your account at any time from within the app settings or by contacting support@fasdex.ng. Deletion takes effect within 7 days. Some data may be retained as required by law (see our Privacy Policy).

13.2 By Fasdex

We may suspend or terminate your access to Fasdex at any time, with or without cause, and with or without notice, where we reasonably believe you have violated these Terms, engaged in fraud, or where required by law. We will endeavour to give reasonable prior notice except in cases of serious or urgent violations.

13.3 Effect of Termination

Upon termination, your licence to use the Fasdex apps ceases immediately. Any outstanding earnings owed to restaurant partners or riders will be paid out in accordance with the normal payout schedule after verifying there are no disputes. Any outstanding orders placed before termination will be fulfilled or refunded.

14Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

14.1 Informal Resolution

Before initiating any formal dispute process, you agree to first contact Fasdex at support@fasdex.ng and give us 30 days to attempt informal resolution of the dispute.

14.2 Formal Disputes

If informal resolution fails, disputes shall be subject to the exclusive jurisdiction of the courts of Nigeria. You waive any right to a class-action proceeding, and any claim must be brought in an individual capacity.

15Changes to These Terms

We may revise these Terms from time to time. When we do:

• We will update the "Last updated" date at the top of this page.
• For material changes, we will notify you via an in-app notification and/or email at least 14 days before the changes take effect.
• Your continued use of Fasdex after changes take effect constitutes acceptance of the revised Terms.
• If you do not agree to the revised Terms, you must stop using Fasdex and may delete your account.

16Contact Us